Privacy Policy

Your privacy is very important to us, and we’re committed to protecting your personal information. This Privacy Notice explains what data we collect, how we use it, and your rights under UK data protection law (including the UK GDPR).

1. Who we are

Polly’s Cakery is a small, independent business based in Henley-on-Thames.
If you have any questions about how we handle your information, please contact us at:
📧 Email: enquiries@pollyscakery.co.uk

2. Information we collect

We only collect information that we need to provide our services, such as:

Your name, email address, and contact number when you get in touch or place an order

Delivery or collection details for your cake

Any specific information you share with us (e.g. dietary requirements or design preferences)

If you visit our website, we may also collect basic technical information (such as your IP address or browser type) through cookies to help us improve our website.

3. How we use your information

We use your personal data to:

Respond to your enquiries and take orders

Prepare and deliver your cakes or other products

Manage payments and invoices

Keep basic records for tax and accounting purposes

(If you’ve opted in) send updates, offers, or news from Polly’s Cakery

We never sell or share your information with third parties for marketing purposes.

4. How we store your data

Your personal information is stored securely and only kept for as long as necessary to fulfil your order or meet legal requirements.
When data is no longer needed, it will be safely deleted or anonymised.

5. Sharing your data

We may share your data with trusted third parties only when necessary, such as:

Payment processors (e.g. PayPal, Stripe, etc.)

Delivery or courier services

Website or email hosting providers

All third parties are required to keep your information safe and use it only for the purpose agreed.

6. Your rights

You have the right to:

Access the personal data we hold about you

Ask us to correct or delete your information

Withdraw consent for marketing at any time

Complain to the Information Commissioner’s Office (ICO) if you’re unhappy with how your data has been handled (www.ico.org.uk)

7. Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic. You can disable cookies at any time through your browser settings.

8. Changes to this notice

We may update this Privacy Notice occasionally. Any changes will be posted on this page with the updated date.

Last updated: November 2025